Key takeaways
- Try the free fixes first: restart, charger, cables, updates and settings.
- Stop and get help when there is liquid, swelling, burning smell, clicking or physical damage.
- Back up before any repair attempt.
Things you can usually try yourself
- Restart, and try another socket and charger.
- Check cables, adapters and external devices.
- Update Windows and drivers, and run a security scan.
- Close heavy programs and remove ones you do not use.
- Reset browser settings and clear unwanted extensions.
- Clean the outside and vents gently.
Problems that are better left to a technician
- Liquid spilled on the laptop.
- A swollen battery, or any burning smell.
- Clicking or grinding from the drive.
- A cracked screen or a damaged hinge.
- A laptop that will not start with no signs of life.
- Anything that needs opening a laptop still under warranty.
Warning: DIY can make it worse
Pulling at plastic clips, using the wrong screwdriver or forcing a connector can damage parts that were fine. If you are not sure, ask first.
Protect your files first
Before any repair attempt, back up what you can. Fixes that involve reinstalling Windows or replacing a drive can erase files.
How to choose a technician
- They explain the fault in plain language.
- They give a quote before starting.
- They return replaced parts if you ask.
- They have a real address and a way to follow up.
Do you know?
A good technician will sometimes tell you that no repair is needed. That is a sign of honest work.
Frequently asked questions
Can I replace a laptop battery myself?
On some models yes, on others the laptop must be opened. Check the model and the warranty first.
Will opening my laptop void the warranty?
It may. Check the warranty terms before opening it.
How do I know if a repair is worth it?
Ask for a diagnosis and an honest opinion. See our guide on repairing or replacing a laptop.
We repair laptops and build websites and business systems. Have a question this guide did not answer? Message us.
This guide is general advice. Every device and business is different, so if you are unsure, ask a technician before you act.
